Art by Curiosity
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Warranty and Return of Products
We care about our products and logically do our best to deliver them to you in top condition.
It may sometimes occur that you want to return an order. Perhaps because you does not like it or maybe there is another reason why you would not want to have the order anyway. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.
After cancellation, you have 14 days to return your product. You will get the full order amount including shipping costs back. Only the return costs from your home to the webshop are for your own account.
If you use your right of withdrawal, the product will be returned to ART by Curiosity with all accessories supplied and – if reasonably possible – in its original condition and packaging. To make use of this right, you can contact us with our customer service. We will then refund the order amount due within 14 days after registration of your return if the product has already been received in good order.
If the product is damaged or the packaging is more damaged than necessary to try the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is packaged well in a return.
Please inspect your merchandise carefully upon receipt. Like most companies, we have to limit our liability to a replacement or refund for a defective item so it’s best to test the suitability of a product before using it extensively or buying large quantities! We just can’t take financial responsibility for time or other materials. We make no guarantees about how products will work in your situation. Test or take your chances!
If your return reduces your original order to a lower discount level, naturally we will have to recalculate the cost of the items you keep at the correct discount. We also reserve the right to charge a restocking fee to cover our expenses for refused shipments, fabric that we cut for you (20%), or arbitrary returns for reasons not involving an error on our part, a defect, or straightforward exchanges, like for a different size. That seems fair.
Opened dyes and paints and other liquids and powders are not returnable unless defective, nor are sale items.